-
Re: Do you have any thoughts to share about SWARM?
I like the idea of collaboration. We must put down the wall that separates pre to post sales. We're trying on agile/devops models, and it is beginning to bring results. However the mindset change is …2 -
Re: How are you approaching strategic planning for 2021?
we're doing in a shorter period of time this year, but thinking about many changes. framework: not a market one, but containing retrospective (looking at results), where do we wanna go, and how to do…2 -
Re: Are you maintaining Social Presence (e.g. Twitter, Facebook etc) for each of your business lines?
We use social media for institutional publications and news. However I agree with @Steven Forth , that it's nicer when you produce or engage in conversations due to an article. Or else it is just ads…2 -
Re: We are in the process of evaluating a new Customer Success Tool.
a good way to start is using the tool for only an area, such as I'm doing for CSM. Or else you may try to bring a change that is too big for the organization to buy at once. So you start small, show …1 -
Re: What new techniques are being used to develop customer relationships when delivering remotely?
agree with video ON, @Joe Thomas . We're trying to use real background, to get a personal touch. And also you must have a schedule with the customer: more interactions, but fixed agenda and short mee…2